Movie / Theater
Templars are responsible for providing Excellent Guest Service in a theater setting. Duties include, but not limited to
ensuring the safety of employees and guests, controlling access to all areas of the theater with emphasis on sensitive
areas, and patrol of the theater. All duties are to be performed in accordance with departmental and property policies,
practices and procedures.
Patrol and monitor all areas of the theater.
Provide excellent guest service to guests and employees.
Act as a First Responder in emergency situations.
Resolves complaints and issues involving both guests and employees.
Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or
Control access of the theater through key control and visual monitoring.
Perform all other duties as assigned to them.
Movie Theater Safety Tips:
Be attentive: Be sure to scope out your surroundings before entering the theater and while finding your seats. If
someone is acting suspicious, make a judgment call and don’t be afraid to tell the theater manager about what you see.
Don’t make it too obvious, but make sure that someone else knows that you feel uncomfortable because of someone else’
s actions. If you are really affected by how someone is acting, trade your ticket in for a later viewing or a showing for
a different day. Not to say that you should always be in fear of seeing a movie, but you should always be cautious
and prepared in case of an emergency.
Know how to escape: Finding an escape route is important in almost any given situation, but definitely in a movie
theater given recent shootings all over the country. When you find your seat, locate the exit signs and plan your route
out, just in case. It’s even recommended to try and sit as close to an exit as possible – this will be advantageous
when there is an inevitably chaotic exit if an emergency situation were to occur.
Keep your aisle clear: Similar to when you are ready for takeoff in an airplane, movie theaters will run more smoothly
if there are no hazards in the aisles. Ladies, keep your purses and bags in your lap or hand them on the side of your
chair. If an emergency arises, it will be a lot easier to get out of the theater or move around freely if the aisles are
Keep your phone on vibrate: As said earlier, it is important to keep your phone on you at all times in case of an
emergency. Instead of turning your cellphone completely off, keep it on vibrate or do not disturb so that you will be
fully ready to call 911 or another emergency contact if applicable.
Let your friends and family know where you are: This tip should be applied to any situation, especially if going
somewhere alone. It never hurts to inform people where are you or where you plan to be. If there were to be an
emergency, if your friends and family know where you are it will allow them to be able to arrive to the scene quicker
and they will be able to easily locate you which will work in your advantage.
Avoid midnight showings: Attending late night or midnight showing, especially alone is not a good idea. If you know
that a theater is going to be packed because it is the premiere viewing, try to avoid it. If you do find yourself in the
dark or afraid to walk to your vehicle alone, ask the staff to speak to the manager and request an escort.
Less people in a theater means less likelihood of some sort of attack or mass shooting. Plus, a showing later in the
week or in the last few weeks of a movie run at the theater might mean a discounted ticket price!
Planning and taking safety and security precautions helps to assure that everyone will have an enjoyable movie theater
experience. All in all, movie theater safety benefits everyone from children to adults all year long and you can’t beat
being aware of your surroundings to stay safe!